Crockwash Ltd STANDARD TERMS & CONDITIONS OF SALE

Crockwash STANDARD TERMS & CONDITIONS OF SALE (‘this agreement’)

In this Agreement:

  • “Customer” means any individual or business who places an Order with Crockwash;
  • “Goods” refers to any items sold or supplied by Crockwash under an Order;
  • “Crockwash” refers to crockwash.com, a company incorporated in England with company number 15279448
  • “Order” means any request or order (via phone, website, or mail) to purchase Goods;
  • “Parties” refers to both the Customer and Crockwash.

1. Ordering

1.1 It is the Customer’s responsibility to ensure that the items ordered are of the correct specification, size, and suitability for their needs.

2. Delivery

2.1 The Customer will be charged for delivery on orders under £175.00 + VAT unless stated otherwise.
2.2 Delivery charges for locations in Northern Ireland, Ireland, the Highlands, and Islands are calculated based on your postcode, and we will contact you with the delivery cost after an online order.
2.3 Free delivery applies to orders over £175.00 + VAT, except where otherwise indicated.
2.4 Standard delivery times are from 8:00am to 5:30pm, Monday to Friday, excluding bank holidays.
2.5 Any failure to deliver on time will not be considered a breach of contract, and Crockwash will not be held liable for any indirect or consequential losses caused by such delays.
2.6 Deliveries are restricted to kerbside or goods-in areas.
2.7 Crockwash may use large 18-tonne trucks for deliveries. It is the Customer’s responsibility to ensure that there is sufficient access for such vehicles. Failure to notify Crockwash about access restrictions may result in additional charges.
2.8 Any charges incurred due to poor site access or delivery failure will be passed on to the Customer.
2.9 If the Customer is unable to accept delivery, Crockwash will invoice for the goods as though delivered and may arrange for storage at the Customer’s expense.

3. Inspection & Acceptance of Goods

3.1 The Customer must inspect the goods upon delivery and notify Crockwash of any discrepancies within 24 hours. Without such notice, the Customer will be considered to have accepted the goods.
3.2 If any items or packaging are damaged upon delivery, the Customer should have the courier acknowledge the damage and notify Crockwash immediately. Claims for damage not reported at the time of delivery will not be considered.
3.3 Damage or issues with items must be reported before use; Crockwash cannot offer exchanges after the items have been used.
3.4 Signing for goods confirms acceptance of the items in good condition.
3.5 Signing for goods as “unchecked” is not accepted as grounds for any future claims.

4. Refunds, Cancellations & Returns

4.1 If goods are cancelled after dispatch, the Customer may incur a cancellation charge along with any abortive delivery fees.
4.2 Returns are accepted at Crockwash’s discretion, provided the goods are returned in original condition, at the Customer’s expense, and with all packaging intact.
4.3 Restocking fees may apply to returns, excluding faulty goods, with charges varying based on the nature of the goods.
4.4 Any returned items that are damaged will result in additional charges for repair or will be returned to the Customer at their expense without a refund.
4.5 Damaged outer packaging must be noted by the courier at delivery for the Customer to initiate a claim.
4.6 Bespoke, Specialist, or Built-to-Order items cannot be returned once ordered and may not be eligible for a refund, at the discretion of Crockwash.
4.7 No returns will be accepted after 14 days from the delivery date.

5. Warranties

5.1 The warranty for the goods is provided by the manufacturer, subject to their specific terms and conditions.
5.2 The warranty covers only the machine itself, excluding site services or connections.
5.3 Crockwash is not liable for any loss or damage resulting from warranty issues, including loss of profits or business interruption.

6. Installation

6.1 Installation services are based on the assumption that the site is clear and all necessary services (water, electricity, gas, etc.) are within 1 metre of the equipment. Site alterations are not included in installation fees.
6.2 Installation costs apply for services conducted during normal business hours (8:30am – 5:00pm, Monday to Friday).
6.3 The installation area must be accessible, with enough space to move the equipment without lifting or tilting. If such actions are necessary, the Customer must inform Crockwash in advance, and additional charges may apply.
6.4 If site access restrictions are not disclosed prior to installation, additional charges may apply, or installation may be aborted at the Customer’s expense.
6.5 Disconnection and removal services are based on replacing equipment of a similar size and type. If the existing equipment differs or requires special handling, the Customer must inform Crockwash ahead of time, and additional charges may apply.
6.6 While we aim to collect old units on the same day as installation, this may not always be feasible. Collection will be arranged as soon as possible.
6.7 If the Customer chooses to install equipment themselves or uses third-party engineers, they assume responsibility for any issues that arise. Crockwash is not liable for any damage caused by third-party installations.
6.8 Damage caused by self-installation or third-party engineers will void the warranty.

7. Selling Regulations

7.1 All purchases from Crockwash are considered business-to-business transactions, and as such, are not covered by the Consumer Contracts Regulations (formerly Distance Selling Regulations).

8. Liability

8.1 Crockwash will not be liable for any loss, damage, or inconvenience caused by the Customer’s use or purchase of Goods, including loss of business, damage to other property, or business interruption.
8.2 This agreement does not exclude Crockwash’s statutory liability for personal injury or death.
8.3 Goods sold are not covered by insurance for delivery unless specifically confirmed by Crockwash.

9. Website Content

9.1 While we strive to ensure all product information is accurate, variations may occur between the website descriptions and the final delivered products.
9.2 All content on the Crockwash website, including images, text, and videos, is the property of Crockwash and the Manufacturer or its partners. Content may only be used for personal, non-commercial purposes, with proper attribution.
9.3 Crockwash reserves the right to modify or remove content from the website without prior notice.
9.4 Automated access or scraping of the Crockwash website is prohibited unless performed by search engines for indexing purposes.

Environmental Policy

Commitment to Sustainability:
Crockwash is dedicated to minimizing its environmental footprint. We aim to reduce pollution, energy consumption, and waste through eco-friendly practices and employee involvement.

Our Actions Include:

  • Implementing energy-efficient technologies in our operations.
  • Supporting recycling and reducing waste.
  • Promoting sustainable transportation methods for employees, such as cycling to work.
  • Sourcing recycled, recyclable, and local materials.
  • Training staff and educating clients on sustainability practices.

Review:
This policy is regularly reviewed to ensure that our environmental performance continues to improve.

Cookies & Privacy Policy

Cookies:
Crockwash uses cookies to enhance user experience, such as tracking items in your cart. By continuing to use our website, you consent to these cookies. For further details on how we use cookies, please refer to our cookie policy.

Privacy:
We value the privacy of our customers and will never share, sell, or trade personal information to third parties without consent. All payment information is securely encrypted using SSL technology.

For further inquiries, please contact us at info@crockwash.com.